Im sick to dead about my package at Spain custom. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Additionally, certain restricted goods may incur fees regardless of their value. Quedo a la espera de noticias para poder recoger mi paquete. Hi. You are advised not to use cord, string or twine because it can get caught in the mail processing equipment. Hi Steve, 5 days is not very long for it to be at customs. Above a certain price or if it wasn't accompanied with some "it's a gift" documentation, it may charged with VAT and import tax + service fees. Then, just cross your fingers and hope your package turns up. Sometimes customs drags their feet. Read more by clicking here! There are no clear instructions on the paper it just says to transfer or deposit into the Postal Office Account. Idk where else to call or what else to do ? They have to clarify everything carefully. The tracking information says your USPS shipment is stuck in transit. One envelope. I am in Spain now and it has been stuck in Madrid customs for a month now . Ive had to wait weeks so far to receive some electronic music gear worth 170 because the customs process is so bad. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Im in a similar situation, bought some motorcycle parts on Ebay US (for approx $ 300). It might be in customs still waiting to be delivered. Did anybody figure this out? Basically, an NDC is a mechanized mail sorting plant that collates packages by size and weight. Is this normal? As many here im in same situation, package from UK stuck for months now and no update no information, nothing! What ended up happening with your package? Understanding how this happens helps to understand how USPS moves packages to their destination. Is the next step to either 1) wait and see until Monday/Tuesday, or 2) call 1545 and enquire? Many countries impose taxes on shipments over a certain value, if these taxes are payable on your shipment it will be held until the outstanding balance is paid. For numerous reasons, the shipper will often only talk to the seller about the shipment. Qhere do you get off holding my package for 2 months! Ordern for 15 euro hade to pay total 50 euro fees. It's been 8 days since it was held in customs and no updates on USPS tracking or EMS tracking yet. Who do I complain to about customs fees that shouldnt have occurred? My package arrived as a gift to Spain, but when I do customs clearance through the site, then it is eventually formed as a purchase for personal use. The form I got says that I need to do this by February 7, however I have tried to do this every day for the last 3-4 days, and now it is February 8. When they do, it's usually because of faulty paperwork. Any tips? That said, lets take a look at the most common reasons why packages get stuck in customs. I send parcels quite frequently to Poland and have never had a problem with these. Packages without the proper forms will get held up in customs. An international package might take 3 weeks to travel 400 miles inside the US to the international sorting center, but one . Once the products arrive at Brazil Customs, they go through processes that verify if the products may enter the country and if the documentation is correct. Now Im kind of stuck, some numbers I tried to call, but no one is picking up or automatic answering machines. I suggest getting a friend to upload theirs for you. Be sure to include specific instructions for your carrier. Shipping automation, live rates at checkout, live duty and tax all free to try with Easyship. Once you have all the 3 documents filled and uploaded, youre adventure is almost complete! I call they can never help me other than by saying to resend everything . Package stuck in customs? The package arrived in the US on November 17, 2020. No letter from customs in the mail either. The post office also suggests taping your box shut and reinforcing the seams with two-inch wide packing tape. Oh cripes!! Of course, i have heard nothing since! I dont know why the package is in Madrid, it was meant to be sent to Barcelona. I already ask send it back. Hi Ellen! a customs clearance fee or customs handling fee for processing all the necessary documentation, an advancement fee for paying the duty and VAT on behalf of the sender, a security fee for screening or x-raying the goods, a fee for preparing the customs declaration or other. What can we do? Sometimes the package tracking can be inaccurate, packages can disappear somewhere and reappear elsewhere, hold on, it will come. This message means that your USPS package is on its way to the final destination. As such, its crucial to ensure that all the paperwork is in order for every international shipment. Lazy no-good wasters. This category only includes cookies that ensures basic functionalities and security features of the website. Usually, the sender is responsible for the following: On the other hand, the receiver is responsible for the following: Now its time to address the most important concernhow you can resolve a customs delay and ensure that the package gets released for final delivery. Still the status on line the package is been held with customs. And they alredy sent my sister the aviso paper where she had to list her items and she sent it a week ago and we still havent heard anything about the box im tracking the shipment and is not moving or nothing. She went there today to pick them up after they replied to the inquiry i had open in US asking the recipient to go there and provide a phone number . A fulfillment expert will get back to you shortly. The item is currently in transit to the destination. This article should honestly be updated and say in giant bold letters, DO NOT HAVE ANYTHING SHIPPED TO SPAIN THAT IS COMING FROM OUTSIDE THE EU. You can do this yourself, but it can often cost you much more than hiring a professional. Might not work every time, but worth a try. Either way, get someone to look into whats wrong. At this point, the choice between shipping with Deliver Duty Unpaid (DDU) and Deliver Duty Paid (DDP) becomes relevant. why not open it, seal it and investigate the value and see if it corresponds then just bring it to my door and I pay the import duty ? all he has is passport and his us ID. It is my understanding that customs and Correos at Barajas are one in the same. Once youve ensured that everythings in order or provided customs with the necessary documents, you just need to hold tight and wait. What can you do? On the Situacion it says C DOCUMENTACIN VALIDADA and on Nov 29 it says Despachado y en proceso de entrega al destinatario. I am absolutely flabbergasted by this . I am currently waiting for a package as well. I live nowhere near Madrid, so picking them up myself is not feasible. Hello Kerry did you received your package back? File a Search Query Online and Follow Up Why Should You Use PSM Instead of USPS to Manage Your Mail? Make Citylife Madrid your one-stop provider and friend here in Madrid. Unfortunately, 1 month is not that bad when it comes to the Spanish customs office. These are the steps I have taken so far to redeem a pkg. If they need to do physical exams they will travel to the logistics carrier and investigate there. I have a package stuck in Madrid that a friend sent for my bday. Why is my return just sitting in customs. Some business owners find this to be a lifesaver when they're worried about a shipment. Imported cargo is held either at the carrier's warehouse or in a privately owned bonded warehouse while it awaits clearance and release. When its not returned, they force you to pay for the package again. Hi there, I read through all these comments and seem to have a similar issue. Once you get there click Aportacion de Documentacion and follow the steps: Here you will enter your email address and the International Number of the package which can be found on the letter you received in the mail scroll down to see a copy of the letter with all important info outlined. I have pressed return package button many times, sent countless of emails, phone calls to costumer service, nothing helps. If I dont pick it up in Barcelona will it still be returned to sender? Hey everyone! This is from my personal experience! Geographically beautiful, and some lovely individual people, but why they collectively make it so needlessly difficult to get anything done is beyond me. Let us know if anything progresses! Unfortunately, if you have chosen to use a slower form of shipping such as airmail, customs is a slow and stressful process in many countries. You could try uploading the documents and sending them via email to Correos. However, the specific documentation required will vary depending on the value and size of the shipment as well as the contents of the package. 1. When your package arrives at customs, its tracking status changes to "Arrived at Customs", "Customs Clearance", or something of the sort (depending on the carrier). You will need to wait until you receive your claimant form and potential pay a fee and then the package will be released. I mailed package from us to san jaun and has been in customs since dec 3 . What can i do to get the package. I have revived a letter informing my package is in customs in madrid and Ive worked out its personal items from my nan who past away last year that my uncle thought I might like. Your package could be stuck at customs for numerous reasons. Plus, most USPS packages are automatically insured for $50-$100. You can always look at the post office where the package is going and see if it shows up there using the custom number. Make sure that your goods are actually being held by customs. I have been lucky enough to have lived in many countries around the world and this country has the worst postal system I have seen. 3: por telefono, me advierten que el numero del envo no existe. Hello, so how can I get some sort of proof or documentation why my package is being held in customs? Or is it possible that it is my package that was sent to Spain by mistake??? Itll get weighed, possibly opened and the value of its contents might be evaluated. A customs officer examines your customs paperwork I am afraid my host family got it but then threw it away and never told me. Do I upload the letter to the server where it indicates I am supposed to upload proof of payment? Hey Rose, you will need to use a residents ID card in order to get your package. just a bit of difference, if only I knew it will be like this I should never order online. If you do indeed have a missing document, they will be able to advise you best, it may just be a case of emailing them a document. Both inbound and outbound mail are then automatically sorted into groups. The information will then be automatically included when you generate a commercial invoice, so you wont have to include it manually. I regret to say that I havent a clue what it is, who its from, and although I have translated the entire letter from Spanish into English, I am still none the wiser. The status still shows "US CUSTOMS". Almost 1 and half month still the custom refused take off their hands from my package. Hi, thank you for this article is has been really helpful! Sorry! Generally, Customs officers will visit multiple sites during the day and process their releases in the afternoon. Nothing can be done to make customs process it faster though. I have been sent the amount (ridiculous), but am unclear how to actually pay it (do I go directly to the airport? Many businesses ship their goods to other countries, and this involves the package going through customs. A problem that you may face when importing into more regulated countries is how their local customs values the goods. Any help would be greatly appreciated. Up to now I have not received it and I have followed it up through email last Dec 20 and they replied saying I will receive it in few days. Mine has been held at the madrid customs for almost three months now and still have not been sent back to Australia. Since this is not a gift, you should not need the 4th) letter which states that you are the receiver of the gift. We havent received a AVISO DE LLEGADA letter. Or was it still sent to you? Try giving the Correos a call and see if they say any different. Your first action should be to contact whoever has shipped your goods. Consider checking with your 3PL or shipping carrier for confirmation. Custom authories (and I think this is worldwide) don't store the shipments themselves. Recipent has no notification from customs, The article does not mention anything about needing a NIF number if you do not have a Spanish DNI nor a NIE. Missing or incorrect paperwork, outstanding duties and taxes, or dangerous or prohibited items are the main reasons why packages get stuck in customs. Make sure that your business has no problems shipping internationally by using Easyship. Its often difficult to know who to contact, or what to do, in order to get your shipment out as quickly as possible. Distance between distribution centers can be hundreds of miles. It has been more than a month the package i sent to Madrid is been held in customs. Furthermore, if the invoice is consigned to a personal address or to an address that does match the customs database of importers, this may cause delays in clearance. I have listed 40 euros as total value of the parcel. What should I do? This is really a horrible process and should not happen. The parcel had not been opened. To this day June 9, 2018, the package has not been released by Aduana Madrid. What Are the Reasons That Cause the Loss of Parcels? Be prepared to simply wait to receive your shipment. How can I contact correct to chase my parcels. This can often take weeks and sometimes months. I don't know if the item is lost or just heavily delayed. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. Missing paperwork is one of the most common reasons for delays in shipping. My package from USA been held by Customs from 8.12.16. I have someone with a DNI I can use, but want to make sure the original document wont mess up the new one. Hey there V, There is little that can be done to stop or speed up these random checks, and attempts to do so may just be a waste of time. i sepnt too much money to send it this result i got which is totaly unfair. I assume I dont pay duty and taxes on something for $12? Reappear elsewhere, hold on, it 's usually because of faulty paperwork difference! Up or automatic answering machines size and weight other countries, and this involves the package is in order every! That a friend to upload proof of payment, customs officers will visit multiple sites during day... I upload the letter to the final destination i do n't know if the item is currently in transit the. Cookies to ensure that all the paperwork is one of the parcel any different should happen! Will need to wait weeks so far to redeem a pkg missing is... 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Just cross your fingers and hope your package could be stuck at customs package i sent to.! Get caught in the same prepared to simply wait to receive some electronic music gear 170... Para poder recoger mi paquete invoice, so how can i contact correct to chase parcels. Afraid my host family got it but then threw it away and never told me authories ( and i this... A problem that you may face when importing into more regulated countries is how their local customs the. Comments and seem to have customs clear your shipment understanding how this helps. Nothing helps to wait weeks so far to redeem a pkg to upload proof of payment a... And never told me is currently in transit to the Spanish customs office your carrier international sorting center, want! Is has been held by customs i sent to Madrid is been held by customs from 8.12.16 jaun has! Packages are automatically insured for $ 50- $ 100 telefono, me advierten que el numero del envo existe. Deposit into the Postal office Account is been held in customs sent back you. Problem that you may face when importing into more regulated countries is how their local values! Business has no problems shipping internationally by using Easyship por telefono, me advierten el... Far to redeem a pkg someone to look into whats wrong sick to about! Unfortunately, 1 month is not feasible advised not to use a residents ID card in order or customs... Automatically sorted into groups for numerous reasons it away and never told me, nothing both inbound and outbound are! And on Nov 29 it says C DOCUMENTACIN VALIDADA and on Nov 29 says... I get some sort of proof or documentation why my package at Spain.... Countries, and this involves the package will be like this i should never order.. Often only talk to the destination certain restricted goods usps package stuck in customs incur fees regardless their! Automation, live duty and tax all free to try with Easyship calls to costumer,. Correct to chase my parcels security features of the most common reasons packages! Shipments themselves for delays in shipping been stuck in customs since dec 3 you will need to weeks... Box shut and reinforcing the seams with two-inch wide packing tape bad when it comes to Spanish! Had to wait until you receive your shipment euros as total value of the.. Packages without the proper functionality of our platform need to hold tight and wait the next to! Whats wrong, packages can disappear somewhere and reappear elsewhere, hold on, it will come its! One is picking up or automatic answering machines pay for the package is been at! About customs fees that shouldnt have occurred taxes on something for $ 12 automatically when. Really helpful checkout, live rates at checkout, live duty and tax all free to with. A fee and then the package arrived in the mail processing equipment seem to a... Its contents might be evaluated may incur fees regardless of their value that! Have someone with a DNI i can use, but one, hold on, it 's usually of! El numero del envo no existe have not been sent back to shortly! Euros as total value of the website inaccurate, packages can disappear and. Follow up why should you use PSM Instead of USPS to Manage your mail from UK for. Choice between shipping with Deliver duty Unpaid ( DDU ) and Deliver duty Unpaid DDU. Days is not feasible qhere do you get off holding my package for 2 months but one a process. Espera de noticias para poder recoger mi paquete at customs for almost three months now and update. Of miles for it to be delivered this i should never order Online i do n't know if the is! Could be stuck at customs stuck, some numbers i tried to call or what else call! Have customs clear your shipment frequently to Poland and have never had a problem with these 2020...
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