This can be found on your appointment booking confirmation. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union All e-mails from the system will be sent to this address. Business interruption, loss of anticipated savings; Content standards and registration 2.3. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. Too busy to come to our centre during standard opening hours? TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. 10. To contact us, please use our contact us form. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Data protection Which cookies does TLScontact use? Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Intellectual property 11. Our site is for domestic and private use. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. TLScontact makes every effort to answer your questions and accommodate your requests. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. 1.4. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. What are cookies? The Customer is required to read and understand these terms and conditions before placing an order for the Service. We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. Please enter the provided e-mail address and password during your account creation. For your protection, please note the following: Watch our video animation for more information: Please dont hesitate to contact us if anyone requests money from you before, during or after your appointment. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Minors who are using any interactive service should be made aware of the potential risks to them. 4. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre
All fields are required. Strictly Necessary Cookies To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. Too busy to come to our centre during standard opening hours? 1.1. 6. TLScontact by your side. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. In any way that breaches any applicable local, national or international law or regulation; Travelling to the UK
If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. OVERSEAS TRANSFER OF YOUR PERSONAL DATA travel to England from another country during coronavirus (COVID-19). Rules about linking to our site We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your documents to you by courier). 3. Our call centre is available from Monday to Friday from 08:00 - 15:30. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. WHAT DO WE COLLECT? If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We may make changes to our site We may suspend or withdraw our site 3. Kindly note that we reply to the inquires sent only in English. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; In case you decide to turn off cookies we have these helpful links below for you. 1 minute Is stored for only as long as required to process service; A valid e-mail address. We are not responsible for events outside our control. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. We obtain personal data about you when you use our website or use our services. The Customer personal data may be forwarded to TLScontact partners entrusted with the strict performance of any or all Services subject to the Terms of Service. All payments related to TLScontact services should be made directly via our website or at our visa application centre. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. By using our website, you are consenting to our use of cookies. Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . Prepare your supporting documents
We do not represent that content available on or through our site is appropriate for use or available in other locations. Links to other sites Any content you upload to our site will be considered non-confidential and non-proprietary. TLScontact will only use my email address for the purpose of participation in the survey. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; 19. UK Visa Application Centre | TLScontact UK Visa Application Centre TLScontact is your partner for all your visa applications to the United Kingdom. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. Our site is only for users in Nigeria When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. For any question as to such fees please consult the following link. 18. Any equipment or network or software owned or used by any third party. Any part of our site; 6.1.2. Attn: Data Protection Office You must not establish a link to our site in any website that is not owned by you. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. Be defamatory of any person; If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . For more information, click here. 5. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Prepare your supporting documents
Passport Collection
Disputes Legitimate TLScontact employees will never ask you to make payment via telephone or social media. For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; The information collected by cookies on our websites is used for various purposes, including the following: We will only use your personal information as set out in our Privacy Notice. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); OVERSEAS TRANSFER OF YOUR PERSONAL DATA His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. Will be kept secure and confidential; The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients. Introduction 1.3. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. We may make changes to these terms 15. This information and these materials have not been verified or approved by us. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. USE OF COOKIES 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: Analytics and Performance Cookies We may use your personal data to: We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. 11. 22. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. Learn more about us Our government clients Do not forget to print and complete the Schengen form which corresponds to your application and visa type. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. All rights reserved. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. We strongly recommend you read their privacy notices too (including the information provided in the application forms). Promote violence; 1.6. Our site is directed to people residing in Nigeria. Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). My e-mail address * i.e. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE
The e-mail address is not made public and will only be used for password reset and application process updates. A Contribution must: We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. Welcome to TLScontact UK in Nigeria. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. Please check with the third party if they received a notification about the passport being ready for collection. 17. Address: If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. We concentrate on providing the administrative aspects of the . You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. ; Your personal data (i.e. TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. Cookie settings in Internet Explorer Will be kept secure and confidential; There are other terms that may apply to you Third parties place the following cookie on TLScontact websites. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. Be sure to complete the form in black ink and in capital letters. You are not permitted to use it without our approval. Request feedback to improve the quality of our services; 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. Attention: Fraud Alert. 16. TLScontact will issue a receipt for the transaction upon receipt of payment. This step is mandatory in order to be able to register to your account. 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